Livingstone’s Debt Advisory team have advised Afni Inc., on its refinancing package backed by Regions Bank.
Afni is a Business Process Outsourcing (‘BPO’) business with operational centers across the US and the Philippines. The Company specialises in providing full customer lifecycle solutions for clients primarily in the Communications and Insurance industries. Afni’s solutions are delivered through multiple customer channels including inbound voice, web chat, social media and back office processing. Since 1990, Afni has grown from 50 employees in Bloomington, IL to over 5,000 based in seven office locations around the world.
Steve Czirjak, Chief Financial Officer at Afni commented: “Livingstone has again secured another outstanding result for Afni and we look forward to working with our new commercial banking partner Regions Bank to execute on our growth plans.”
Tom Lesch, Partner at Livingstone said: “We are always pleased to work with repeat clients and assist them throughout the lifecycle of their businesses. Being both an M&A and Debt Advisory firm, our professionals can assist companies not only with the appropriate capital structure or refinancing but also with larger strategic initiatives, acquisitions, and the ultimate exit.”
Brennan Libbey, Partner at Livingstone and Business Services team leader added: “We have continued to see a lot of activity in the CRM industry, which we believe will drive increased financing and M&A opportunities. This transaction substantiates the liquidity in the market for strong mid-market companies in the call center industry.”
Afni marks Livingstone’s seventh debt advisory transaction this year and comes on the back of successful debt raises for a variety of family-owned and sponsor-backed companies, with the recent closings of cross-border transactions including The Gap Partnership’s fundraising backed by Prioca Capital Group, the sale of Grass Roots Group to Blackhawk Network Holdings and the sale of CSL to Iconiq Capital.